Community Survey

This survey is designed to gather feedback from external stakeholders—including Medicaid members, caregivers, and providers—about their experiences using the DMAS website and the Cover Virginia website. The survey assesses website usage, user behavior, and overall satisfaction with website functionality.

The information collected will help DMAS identify gaps, prioritize enhancements, and improve the website so it better supports users in completing their Medicaid-related tasks independently.

1.  

Which of the following describe you (select all that apply)

* required
2.  

Over the last 12 months, how frequently did you visit the DMAS website? (Select one)

* required
3.  

How do you prefer to engage with DMAS?

* required
4.  

What device do you primarily use to access the DMAS website?

* required
5.  

What tasks do you recall trying to complete on the website? Please select all that apply

* required
6.  

Optional: Which of these tasks, if any, did you find challenging?

Maximum 20,000 characters

0/20,000

8.  

Agree or Disagree

I can quickly and easily find what I am looking for.
The content is easy to understand and follow.
The information on the homepage is relevant to me.
The information is current, accurate, and up to date.
I can do my business on the website without having to call DMAS offices.
The website looks good and works well on my preferred device
I trust the information provided on the DMAS website

Maximum 20,000 characters

0/20,000

Maximum 20,000 characters

0/20,000

11.  

What grade would you give the current DMAS website?

Maximum 20,000 characters

0/20,000